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Preparing a Shipment - International Details

When shipping to the US or Internationally, Purolator E-Ship Online gives you the ability to fill out the customs information yourself. You only have to complete these fields if you are sending your shipment outside Canada. The information you put in this section is needed for Customs clearance in the destination country.

If you are sending documents only, please select the Documents Only checkbox on the Shipment Details page as you are not required to complete this page.

Depending on the product and the country involved, forms may be required to provide additional information for the clearance or duty treatment of your shipment (e.g., Food & Drug Administration (FDA) and Federal Communications Commission (FCC) into the USA, USMCA into the US or Mexico). If you have specific questions regarding your shipment or any of the following fields, please call Purolator at 1 888 SHIP-123 or visit the Purolator International Trade Assist Zone .

Not completing the appropriate customs documentation may cause undue delay in the International or US shipping process. Incomplete documentation may result in a Purolator contracted Custom Broker contacting you directly and advising you of our options. To help the uninitiated shipper in this process, please visit the Purolator International Trade Assist Zone.
Description Grid

The first section is a grid that represents the contents of each package (or piece) to be shipped. Each product to be shipped internationally needs to be represented in the grid.

Please complete the following fields for each type of product you are sending by filling in the following fields or by retrieving a product stored in your Products Database.
  • Product Code
  • Description of Contents
  • Harmonized Code
  • Country of Manufacture
  • Unit Price
  • Quantity
  • Unit of Measure
  • Total Value
  • Product Indicator
  • Documents to Print

For each product in the shipment select Add Row, complete the fields and select Save. You can also retrieve products from your Products Database by selecting the icon on the left side of each row.
Customs Documents to be Generated
This is a listing of various customs documents that you may choose to print out and complete manually on your own.
  • Customs Commercial Invoice (CCI) is the required document to ensure efficient customs clearances. It provides all customs required information.
  • Documents for USMCA, FDA2877 and FCC740 can be selected from the Description Grid above
  • Other customs documents are available by selecting the link: “Click to select other Customs Documentation not listed.”
  • For additional information about customs documentation, please visit the Purolator International Customs Documentation Centre

Clearance Information
Bill Duty To

  • You must choose whether the sender, receiver or buyer of the package will be billed the duty costs.
  • If you select buyer, please ensure that the buyer’s credentials are correct by selecting the “Edit” link or by selecting a contact from your Address Book.
  • If the shipping charges are being paid for by Credit Card, then the "Bill Duty to Sender" will not be an option.
  • If you select sender, please ensure that the sender's contact name and phone number are correct.
Business Relationship
  • Do the shipper and receiver have a business relationship? (i.e. shipments between parent company and branch office)
Import / Export Type

Customs will need to know whether the goods are intended to stay and be used in the destination country, or whether it is a temporary commitment. The classifications, of which you will need to select one, are as follows:
  • Permanent – Products intended to stay for use in the destination country on a permanent basis.
  • Temporary – Goods are being shipped for temporary use and will be returned after a period of time (note: duties and taxes may still be assessed on the shipment)
  • Repair / Return – Goods are either being sent to the destination to be repaired and then returned to sender, or goods that are being returned to their origin.

Broker
Purolator Ground™ U.S. shipments require you to select a Preferred Customs Broker from the list provided in the drop-down menu. If you do not have a preferred customs broker, please select "UPS."