Service Guarantees Close
Service guarantees may not apply based on your shipment characteristics:
  • Subject to the Purolator Terms and Conditions of Service, Purolator guarantees on-schedule delivery of shipments created using an automated shipping system and shipped via Purolator's services that are represented as guaranteed.
  • Guaranteed service is not available in all areas (service to some remote areas may require additional delivery days) and does not apply to Heavy Weight, Dangerous Goods, Chain of Signature shipments or shipments exceeding size limitations.
  • Guaranteed service is not available for shipments left in a Purolator "Drop Box" after the posted pickup time and does not apply to undeliverable or returned shipments.
  • Scheduled business days and delivery schedules may be revised occasionally at Purolator's discretion.
  • Purolator service guarantees may not apply during periods of heavy shipping volume.
Please refer to the Purolator Terms and Conditions of Service for full details.