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Returns Management Service

INSTRUCTIONS: Click on the numbers to view the explanation.

Return From
This section allows you to enter the address from where the return package will be shipped from. You can key enter the information or pull the address from your address book or use MS Outlook.


Return To
This section verifies your Return to location. It is defaulted from your profile, but can be changed by selecting the Edit link or you can select an address from your address book.


Bill To
This section allows you to select a Purolator Account, a 3rd Party account or a secured 3rd party account in order to bill your return shipment to.


E-mail Notification
If you would like to send your return label to the recipient via e-mail, you will need to enter the Recipient E-mail address in the field located in this section.
If you wish to print your return label and provide it to the recipient through other means, you will leave this field blank.
This section also allows you to create Advanced Shipping Notifications as well as create a shipper message. A typical Shipper Message that would be sent to a recipient with an emailed return label could read something like:
This e-mail contains a link to a return shipping label. Please click the link and print the return label. Once the shipment is ready, you can visit www.purolator.com to schedule a pickup or find the closet Purolator Location for drop off. You can also 1-888-SHIP 123 and schedule a pickup through the Purolator automated system.


References
In this section you can enter your RMA (Return Merchandise or Material Authorization) number. This is an optional field, if you choose not to enter an RMA, the system will automatically generate one. This information can be used to track the package, it will also display on the return shipping label and is passed through to the electronic invoice in order for reconciliation.